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5 Reasons to Put the Human Touch Back into Software Support

By Paula Fredericksen, Founder, Veras Partners                                                                                                                                      Robots aren’t staffing all support lines today, but you wouldn’t know it by the way the...

5 Reasons Why Outsourcing Customer Support/Services Makes Good Business Sense for Enterprise Software Users

By Paula Fredericksen, Founder, Veras Partners                                                                                                                                     Let’s say you’ve made a significant investment in a sophisticated software application...