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The Truth About Time to Value

By Jordan LaRusso, Veras Partners   What is Time to Value? Anyone working in IT has heard the term Time to Value. It seems to be the new boardroom buzzword that gets thrown around when discussing new projects, purchases, and personnel. But in a practical sense, what...

5 Reasons to Put the Human Touch Back into Software Support

By Paula Fredericksen, Founder, Veras Partners                                                                                                                                      Robots aren’t staffing all support lines today, but you wouldn’t know it by the way the...

5 Reasons Why Outsourcing Customer Support/Services Makes Good Business Sense for Enterprise Software Users

By Paula Fredericksen, Founder, Veras Partners                                                                                                                                     Let’s say you’ve made a significant investment in a sophisticated software application...